Exactly what
happens on
a service visit.

You will receive an email or text notification with a date/time when the service operative is due to be on site, and again when they are on their way to site.

The service visit starts with a visual external inspection so obvious defects, impact damage, broken lights, leaks, vandalism, or security issues are identified before cleaning begins.

The toilet waste tank is emptied using the correct waste handling equipment and transferred for lawful disposal through the approved waste stream.

The toilet bowl, seat, lid, flush surfaces, door handle, locks, and surrounding touch points are cleaned first to remove visible soiling, then disinfected with a professional antibacterial hard-surface cleaner.

The cassette or waste tank seals, caps, pipework connections, and flush operation are checked for leaks, poor sealing, or blockages before the system is recharged and returned to service.

The fresh water tank is topped up as required and the hand wash basin, taps, splashback, worktop edges, and drainage points are washed down and sanitised.

The operative checks that the tap runs correctly, that water flow is adequate, and that there are no visible leaks from hoses, joints, pumps, or fittings.

Soap, hand towels, and toilet tissue are restocked so the wash station is ready for immediate use after the service visit.

Tables, seating, internal ledges, shelf surfaces, food preparation surfaces, appliance exteriors, internal door furniture, and high-contact points are cleaned and sanitised.

The floor is swept to remove loose dirt and debris, then mopped with a neutral hard-floor cleaner suited to welfare cabin flooring so dirt is lifted without leaving an aggressive residue.

Any obvious spills, mud build-up, food waste, drink residue, and marks around the entrance, kitchenette, and seating area are removed as part of the standard visit.

Internal lighting is switched on and checked for operation. This includes main cabin lighting and toilet lighting where fitted.

The heating system is checked for basic operation, visible fuel issues, and obvious fault indicators so the customer is not left with a unit that appears serviced but unusable.

Smoke alarm and heat alarm test buttons are operated where fitted to confirm audible function, and the operative notes any unit that requires battery replacement, repair, or further maintenance.

Battery function and level is checked and recharged if required and the solar panel is given a wipe-down if heavily soiled to help maintain charging efficiency between services.

The entrance area, steps, handrails, door seals, external handles, and visibly soiled outer surfaces are cleaned as part of the visit where site conditions allow.

The operative checks for broken trim, failed hinges, damaged locks, cracked lamps, or anything else that could affect safety, or day-to-day use.

The unit is left clean, replenished, and ready for continued use. Doors, access points, and service caps are secured before departure.

Any defect outside routine servicing is recorded and can be reported back for repair planning, follow-up attendance, or customer instruction.

If access, misuse, damage, frozen systems, or heavy contamination prevents a normal service, that is noted so the customer has a clear record of what was completed and what still requires action.